Chapter One Restaurant Kent Reservation Policy

AA Covid Confident Accreditation.

We are obviously very excited to open our doors again and we will do our utmost best to offer you a fantastic experience.

1. If you require a reservation in the BRASSERIE or on the TERRACE, please call the restaurant on 01689- 854848. Reservations made ONLINE will be for the MAIN restaurant only;

2. We only accept reservations for a maximum of 8 guests. Please note that we have a limited number of tables available that can accommodate 8 people;

3. Please, refrain from bringing, party materials (balloons etc.). Please enquire about our specific rules and regulations in the Private Dining Room;

4. It is with regret, at this moment in time, that we cannot allow children under the age of 10 in the MAIN Restaurant. There may be very limited spaces available in the Brasserie or on the Terrace for children older than 5yrs only. Buggies, prams, etc. are not allowed on the premises at all times, nor do our risk assessments allow for the use of high chairs (except in our Private Dining Room). Please enquire about our specific rules and regulations in the Private Dining Room;

5. By entering our premises, you confirm that you nor any members of your party, have symptoms that could indicate being infected by COVID-19 or any other infectious viruses or bacteria;

6. Please avoid paying by cash;

7. A risk assessment has been completed and documented to demonstrate that we have looked at all COVID-19 hazards within the business and have introduced controls in order to operate safely;

8. When entering the restaurant please use our hand sanitising station erected at the main entrance;

9. Enhanced cleaning regimes have been implemented, particularly for hand contact surfaces and in the toilet areas, using chemicals which are effective against viruses;

10. Our Loyalty Club Card has been suspended until further notice. We are not able to scan cards at the moment and we are looking to update our Loyalty Club to a fairer and more rewarding Club in due course;
11. Dogs are not allowed in the Restaurant, Brasserie or Terrace with the exception of assistance dogs;
12. A small smoking section is available at the side of the building. Please refrain from smoking in front of the restaurant;

13. Chapter One Restaurant accepts no responsibility for the loss or damage to any items left in its care or whilst in possession with the guest, unless it is due to negligence on the part of Chapter One Restaurant;

14. Guest can request a certain table, however, the reservation team can never guarantee a certain table and we reserve the right to make changes as and when required;

15. The restaurant and brasserie menu can change at a very short notice. The menus advertised on our website are sample menus only. We are very sorry if on rare occasions your first choice is not available.